Privacy Policy

1. Information We Collect

Data Controller: Hearth Veil Press, owned and operated by Felix Zhu, is the data controller responsible for the processing of your personal data as described in this policy.

We only collect user data necessary for order processing and after-sales support:

• Customer email address
• Checkout name
• Billing address (for payment verification only)
• Transaction records (payment processed by third-party gateways; we do not store full card data)

2. How We Use Your Information

All collected data is used exclusively for: order fulfillment, digital file delivery, customer support, transaction confirmation, fraud prevention and legal compliance.

We do not sell, rent, trade or share personal user data, except when required by payment processors (PayPal/Stripe/Lemon Squeezy) or legal law enforcement obligations.

3. Data Retention

Transaction and order logs are retained for 180 days for dispute resolution and financial record-keeping. Users may request full personal data deletion at any time via support email.

4. Cookies

Only minimal functional cookies are used for checkout and website operation. No tracking cookies or marketing cookies are deployed without explicit user consent.

5. GDPR / CCPA User Rights

Users hold the right to access, rectify, erase, and obtain portable personal data. All rights can be exercised by contacting [email protected].

6. Legal Business Address

7. Data Protection Officer Contact

For all data deletion, GDPR access, and CCPA compliance requests: [email protected]. All requests are reviewed and processed by a dedicated compliance handler to ensure timely and accurate fulfillment of user privacy rights.